Patient Information
How long are the consultations ?
Your Initial Hand therapy appointment is about creating a personalized treatment plan based on your health history, diagnosis, and goals
Your first appointment will last about an hour. Please arrive 10 minutes early.
If applicable, bring your referral, Medicare card, and radiology reports, you can still book an appointment even without a referral.
we’ll do an initial evaluation and discuss your treatment plans and plan further treatment sessions if necessary.
The follow-up appointments are usually 30 min, some complex conditions might need longer appointments.
Is Hand Therapy covered by Medicare?
Generally, hand therapy is not covered by Medicare. If you have a chronic medical condition, you may be eligible for a Chronic Disease Management Plan or E.P.C which entitles you to a Medicare rebate on up to 5 treatments per year. Your G.P. can determine your eligibility for this program and will write a team care plan if appropriate, please make sure you request for Occupational Therapy on your plan from your GP. There is usually a gap fee and you will be discounted the rebate from Medicare
Will my private insurance cover all the costs of appointment?
It depends on your health insurance and the level of cover. Please contact your insurance if they cover Occupational Therapy, and custom-made splints.
Are the splints, dressings, and other consumables included in the consultation:
No, the custom-made splints, off the shelf splints and other consumables provided in the appointment are charged separately on top of your consultation
I have privare health and EPC/ Chronic disease plan, can I use both for the same consultation?
No, you can’t use Medicare funded plans and private health both for same appointment.
How do i pay for the consultation?
You can pay by debit card, credit card or cash. We currently don’t offer Afterpay, Zippay, Openpay or any BNPL platforms.
If you have health insurance you can claim your consultation fees through HICAPS, you will get a invoice for all the consumables and you can contact your insurance provider to get a refund if you have eligibility.
How can i book my appointment
How to Book Your Appointment
You can book your appointment in any of the following ways:
📞 Call us on (07) 3800 3417
💻 Book online here:
Book Online
📧 Email us at info@healinghandshandtherapy.com.au
📠 Your GP or specialist can also send a referral via Fax or Email or Medical Objects – Provider No.: 407230GW
I have work-related injury but my Workcoverclaim hasn't been approvedyet/ or is still pending
Workcover claims have to approved to claim for work cover, if your claim is still pending, you can still see the therapist, but you will be billed privately and you can claim it back from work cover after it is approved, please keep all the payment receipts and forward to work cover.
