Patient Information

You don’t need a referral to book an appointment.However, if you wish to claim through your insurance, a referral is necessary.You can request your GP or specialist to fax or email the referral. Please find the referral form attached.

Your first-hand therapy session is crucial for crafting a personalized treatment plan aligned with your health history, diagnosis, and objectives.

Appointment Essentials:

  • Duration: Approximately one hour
  • Arrival Time: Please arrive 10 minutes early

What to Bring:

  • Referral (if applicable)
  • Medicare card
  • Radiology reports (if available)

No Referral Required: You can book an appointment with us even without a referral.

What to Expect:

  • Comprehensive Evaluation: A thorough assessment to understand your condition.
  • Treatment Plan Discussion: Tailored treatment plan discussion and scheduling for further sessions as needed.

Follow-Up Sessions:

  • Duration: Typically 30 minutes
  • Complex Conditions: Some conditions may require longer appointments.

Book your appointment today to kickstart your journey towards improved hand health.


Hand therapy is usually not covered by Medicare. However, if you have a chronic medical condition, you might qualify for a Chronic Disease Management Plan or E.P.C., which provides a Medicare rebate for up to 5 treatments annually.

To check your eligibility, consult your GP who can issue a team care plan if necessary. Make sure to request occupational therapy to be included in your plan. While there's typically a gap fee, you'll receive a Medicare rebate.

It depends on your health insurance and the level of coverage. Please contact your insurance to confirm if you have covered Occupational Therapy and custom-made splints.

During your consultation, custom-made splints, off-the-shelf splints, and other consumables are charged separately from the consultation fee.

No, you can’t use Medicare-funded plans and private health both for the same appointment.

You can pay by debit card, credit card, or cash. We currently don’t offer Afterpay, Zippay, Openpay or any BNPL platforms.

If you have health insurance you can claim your consultation fees through HICAPS, you will get an invoice for all the consumables and you can contact your insurance provider to get a refund if you have eligibility.

When booking your appointment, please prepare the following details:

· Full name (including middle initial)

· Date of birth

· Current address and phone number

· Brief description of your treatment needs

· Details of any private health insurance, DVA (white/gold card), EPC, or chronic disease management care plans; ensure your GP requests sessions for Occupational Therapy if applicable

· If using Workcover or self-insurance, provide the claim number and case manager details

For Workcover claims, it's essential to have approval for reimbursement. If your claim is pending, you can still visit the therapist, but you'll be billed privately. Following approval, you can claim reimbursement from Workcover. Keep all payment receipts for forwarding to Workcover