Patient Information

you don’t need a referral to book an appointment. However, if you wish to claim through your insurance, a referral is necessary.

You can request your GP or Specialist to Fax, or email the referral. Please find the referral form 







Your Initial Hand therapy appointment is about creating a personalized treatment plan based on your health history, diagnosis, and goals

Your first appointment will last about an hour. Please arrive 10 minutes early.

If applicable, bring your referral, Medicare card, and radiology reports, you can still book an appointment even without a referral.

we’ll do an initial evaluation and discuss your treatment plans and plan further treatment sessions if necessary.

The follow-up appointments are usually 30 min, some complex conditions might need longer appointments.

Generally, hand therapy is not covered by Medicare. If you have a chronic medical condition, you may be eligible for a Chronic Disease Management Plan or E.P.C. which entitles you to a Medicare rebate up to 5 treatments per year.

Your G.P. can determine your eligibility for this program and will write a team care plan if appropriate, please make sure you request Occupational Therapy on your plan from your GP. There is usually a gap fee and you will be discounted the rebate from Medicare.

It depends on your health insurance and the level of coverage. Please contact your insurance to confirm if you have covered Occupational Therapy and custom-made splints.

No, the custom-made splints, off-the-shelf splints, and other consumables provided in the appointment are charged separately on top of your consultation

No, you can’t use Medicare-funded plans and private health both for the same appointment.

You can pay by debit card, credit card, or cash. We currently don’t offer Afterpay, Zippay, Openpay or any BNPL platforms.

If you have health insurance you can claim your consultation fees through HICAPS, you will get an invoice for all the consumables and you can contact your insurance provider to get a refund if you have eligibility.



Please have the following information ready when calling to schedule your appointment with the receptionist

If you have health insurance you can claim your consultation fees through HICAPS, you will get an invoice for all the consumables and you can contact your insurance provider to get a refund if you have eligibility.

  • full name (including middle initial)
  • Date of birth
  • Current address and phone number
  • Your condition that you need treatment for (a brief description)
  • Current private health, DVA (white/ gold card), EPC, or chronic disease management care plans – please make sure your Gp requests sessions for Occupational Therapy.
  • If you are making the appointment under Workcover/self-insurer, please provide the details of the claim number and your case manager

Workcover claims have to be approved to claim for work cover, if your claim is still pending, you can still see the therapist, but you will be billed privately and you can claim it back from work cover after it is approved, please keep all the payment receipts and forward to work cover.